1. Introduction
Welcome to Saptapadi Vivah ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our matrimony platform available at www.saptapadivivah.com and our mobile applications.
By registering on our platform, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data in an open and transparent manner.
2. Information We Collect
We collect the following categories of personal information when you register and use our platform:
Personal Info
- Full name, surname, gothram
- Date of birth, age, gender
- Complexion, height, nakshatra
- Birth place, rashi, lagnam
Professional Info
- Education qualification
- Profession and employer
- Monthly & annual income
Family Info
- Father's and mother's details
- Siblings information
- Family type (nuclear / joint)
- Reference contacts
Address Info
- Full residential address
- City, state, pincode
- NRI: Overseas address & country
- India hometown address (NRI)
Identity Documents
- Aadhar Card / PAN Card
- Voter ID / Driving Licence
- Passport (NRI users)
- ID card number
Media
- Profile photograph
- Family photograph
- Document uploads (PDF/IMG)
3. How We Use Your Data
The information we collect is used strictly for matrimony-related purposes. We use your data to:
Profile Creation & Matching
Build your matrimony profile and suggest compatible matches based on your preferences, education, profession and astrological details.
Identity Verification
Verify your identity using government-issued ID to ensure all profiles on our platform are genuine and authentic.
Communication
Send you match alerts, profile interest notifications, service updates and important account-related communications via SMS, email or WhatsApp.
Customer Support
Provide personalised relationship manager support and resolve any queries or complaints related to your account or matches.
Platform Improvement
Analyse usage patterns and feedback (anonymised) to improve our matching algorithms and platform features.
Legal Compliance
Comply with applicable Indian laws including the Information Technology Act 2000 and other legal obligations as required.
5. Data Security
We implement robust security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
SSL Encryption
All data transmitted between your device and our servers is encrypted using 256-bit SSL technology.
Secure Document Storage
Government ID documents are stored in encrypted cloud storage with restricted access protocols.
Access Control
Only authorised personnel with strict need-to-know access can view sensitive member information.
Regular Audits
We conduct periodic security audits and vulnerability assessments to maintain platform integrity.
6. Cookies Policy
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, keep you logged in and understand how you use our site.
7. Your Rights
You have the following rights regarding your personal data stored on our platform:
Right to Access
Request a copy of all personal data we hold about you at any time.
Right to Correct
Update or correct any inaccurate information in your profile.
Right to Delete
Request permanent deletion of your account and all associated data.
Right to Restrict
Restrict the processing of your data for specific purposes.
Right to Portability
Export your profile data in a machine-readable format.
Right to Object
Object to data processing for marketing or profiling purposes.
To exercise any of these rights, email us at privacy@saptapadivivah.com. We will respond within 30 days.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
9. Children's Privacy
Our services are strictly intended for individuals aged 18 years and above. We do not knowingly collect personal information from anyone under the age of 18.
If we discover that a person under 18 has provided us with personal information, we will immediately delete such information. Parents or guardians who believe their child has submitted personal data to us should contact us immediately at privacy@saptapadivivah.com.
10. NRI Data & Cross-Border Transfer
For our NRI members, we collect additional information including overseas address, country of residence, visa/residency status, years abroad and passport details. This data is handled with the following considerations:
- Passport details are collected strictly for NRI identity verification and are stored with enhanced encryption
- Overseas address and country information may be visible to approved matches at your discretion
- We comply with GDPR principles for users in the European Union
- NRI users in the UAE, USA, UK, Canada, Australia and Singapore are protected under applicable local data protection regulations
- You may request deletion of cross-border data at any time by contacting our privacy team
11. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification via email or SMS to all registered members
- Display a prominent notice on our platform for 30 days
Your continued use of our platform after the effective date of the updated policy constitutes your acceptance of the changes. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer: